1. Preamble
2 - Price and VAT
2.1 - Price Guarantee
2.2 - Taxes and taxes
3 - Orders
4 - Deliveries
4.1 - Delivery address
4.2 - Procedures to be observed when receiving the goods
4.3 - Deliveries in metropolitan France and Corsica
5 - Product characteristics and availability
6 - Payment
6.1 - General information
6.2 - SECURISE SSL bank card payment
6.3 - Payment by bank check
6.4 - Payment by bank transfer
7 - Terms of return
7.1 - The Retraction
7.2 - Error or nonconformity
8 - Product warranty
8.1 - The products sold benefit from a manufacturer's warranty of 12 months.
8.2 - Liability of the buyer.
8.3 - In any case, the guarantees do not cover:
9 - Order tracking
10 - Photographic Illustrations
11 - Customer files
12 - DISPUTES
General conditions of sale of WHEEL-DESIGN
We strongly encourage you to read carefully the following provisions as they constitute a contract establishing the conditions of sale of the products and services of the electronic catalog of the site WHEEL-DESIGN.
The fact of placing an order on the site WHEEL-DESIGN implies for the customer the whole and unreserved adhesion to the present general conditions of sale. The customer accepts the terms and conditions of the retention of title clause.
Any reproduction, integral or partial, is systematically subjected to the authorization of the owners. However, links of the hypertext type to the site are allowed without specific request.
1. PREAMBLE
These general conditions of sale govern the relationship between the site WHEEL-DESIGN and any particular customer and community. The customer acknowledges having, prior to the placing of the order, taken cognizance of all information constituting the general conditions of sale and measurement of the device herein.
2 - PRICE AND VAT
2.1 - Price Guarantee
The price guaranteed to the buyer is the one displayed on the site at the time of purchase. *
In the event of unavailability of the ordered product, the website WHEEL-DESIGN will contact the customer to indicate the delivery times and any changes in rates.
Delivery charges are the responsibility of the customer and are charged in addition to the selling price of the products. Shipping costs vary according to the weight of the products ordered and the destination. The customer will always be informed before the final registration of his order of the delivery costs related to his order, and the payment will be asked to the customer for the total amount of the purchase. Thus, the choice and validation of a means of payment by the customer implies that the latter agrees to pay the related delivery costs. The delivery costs can not constitute a valid reason for questioning the order after its final registration.
*: in case of obvious error on the calculation of the price of a product, occurred as a result of a bug, virus, etc. ... The site WHEEL-DESIGN reserves the right to cancel or modify the order (s) of this product.
2.2 - VAT and taxes
The selling prices of the marketed products are net inclusive of all taxes (TTC) and are guaranteed subject to modification of the French VAT rate. Any change in this rate could then be reflected immediately on our selling prices.
Provisions for European countries:
Items you order on the website are subject to the French VAT (20% to date).
Provisions for countries outside the EEC:
You benefit from the tax refund on our products and our transport services. The invoice will be established outside French VAT. On the other hand, you will have to pay the duties and taxes at the entrance of your country and assure you beforehand, that the products thus ordered are authorized for importation in your country.
Provisions for the overseas territories:
Any order entailing a delivery in addition sea is exonerated of metropolitan vat. This exemption concerns the selling price of the products and the transport service. The full service will be charged H.T.
On the other hand, on the arrival of the parcel the buyer will be held to clear his goods by paying the duties and taxes at the entrance of the department or the territory.
3 - ORDERS
When you click on "order" after the ordering process, you agree to accept it and all of these terms and conditions of sale fully and without reservation. Orders placed on the server commit the consumer upon receipt by our customer service of the order and its payment. The "click" on the "order" button associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature. This electronic signature has value between the parties as a handwritten signature (law of 13 March 2000 on the electronic signature.)
Any order placed with the site WHEEL-DESIGN will be confirmed by sending the customer an email confirmation of his order. We advise customers who order on the site to archive or print a copy of the order form until receipt of the product.
Orders with delivery outside metropolitan France and Corsica:
Fares and modes of transport depend on many criteria and parameters (weight and volume of your order, air or sea fares, parcels overseas or postal parcel depending on the value, economic or express fare etc.) that do not yet allow this day to process the online order on a fully automatic mode.
In this case it is strongly recommended to consult us. To do this, please give us your name, address, delivery address, telephone number, email address and the products and quantities you are interested in at the following address: WHEEL-DESIGN
Within 48 hours a WHEEL-DESIGN site advisor will contact you, in order to propose you the mode of transport appropriate to your needs.
You can then confirm your order by fax or email, choose the mode of transport and tell us your method of payment.
You can at any time follow the progress of your order, view and print your bill in your personal space by logging on the site with the username and password that you have chosen during your registration
To place an order, you must be over 18 years old.
4 - DELIVERIES
4.1 - Delivery address
The products are delivered to the address indicated by the customer on the online order form. As a result, orders addressed to postal boxes can not be processed. They are systematically rejected
4-2. Procedures to be observed when receiving the goods
At the reception of the parcels, you must imperatively:
- check the content and conformity of the ordered references.
- check the general condition of the packages.
In the event of problem noticed at the reception, you must affix one of the following mentions on the voucher presented by the conveyor at the time of the signature:
1. Damaged package (carton / packaging)
2. Open packages (complete / incomplete)
3. Package with apparent shock, damaged package
4. Incomplete delivery (indicate the number of missing packages)
Immediately post reservations on the delivery note (dated, detailed and explicit) and make a reasoned protest with the carrier within 48 hours of delivery, by registered letter. The customer must send all these elements to the carrier responsible for this delivery and attach a copy to WHEEL-DESIGN as well. And, in the case, where the driver refuses to wait for the verification of the goods, thank you to note the following sentence on the delivery of the carrier: the driver having refused to wait for the verification of the goods, we take all reserves as to the condition of the goods and the exact number of parcels received.
WARNING :
The mention "subject to unpacking" is invalid and not recognized as such.
All deliveries accepted without reservation are considered as received in conformity.
In this case no claim will be possible with the carrier or WHEEL-DESIGN (see Article 105 of the Commercial Code). In case of absence on the day of delivery, the driver will give you a notice of passage. From now on, you will be able to contact the transport company directly in order to set a new date of presentation of the parcels. If the delivery is made to a neighbor or guardian, at the request of the customer, the absence of reserves is the responsibility of the customer.
In the case of delivery by Colissimo (La Poste), in case of absence on the day of delivery, the driver will file a notice of passage. After the second presentation, it will be available at the nearest post office. As soon as you have a period of 15 days for the withdrawal of your package at the post office.
The delivery is considered performed by the site WHEEL-DESIGN when the delivery of the goods to the carrier. The delivery bill provided by the carrier, dated and signed by the customer at the time of the delivery of the product and including a delivery number of the carrier provider, will constitute proof including transportation and delivery.
By express agreement, the carrier is an agent of the customer. The risks are the responsibility of the purchaser from the moment the products left the premises of the Ste WHEEL-DESIGN. It is therefore up to the customer to exercise any recourse himself, without any responsibility for the site WHEEL-DESIGN can be questioned, for any reason whatsoever (delay, damage, total or partial losses).
Any claim that is not made in the rules defined above and within the time limits, can not be taken into account and release the site WHEEL-DESIGN from any responsibility towards the customer.
4-3. Deliveries in metropolitan France and Corsica
The average shipping time from the WHEEL-DESIGN site deposit is as follows:
- normal delivery: 2-3 business days
We deliver to the address of your choice, by colissimo for items of less than 30 kg and by private carrier for bulky items and / or exceeding 30 kg.
These deadlines are provided for information only.
Any overrun may not give rise to damages, withholding or cancellation of the order by the buyer. In case of late delivery compared to the date initially fixed, the buyer must report it in writing (mail, fax, mail) to the site WHEEL-DESIGN. To improve the quality of service that can be offered to him and to allow the site WHEEL-DESIGN to carry out a survey with the carrier. An investigation with the carrier can take up to 21 working days. If during this period, the product is found, it will be immediately rerouted to the place of delivery designated in the order form. On the other hand, if the ordered product is not found at the end of this period of 21 days of investigation, the site WHEEL-DESIGN will proceed at its expense to a new shipment of the products ordered by the buyer. In the event that the product ordered is no longer available, the provisions referred to in the article on availability will be applied.
In case of exchange of product, the delivery costs will be borne by the consumer. Bulky packages are not delivered upstairs but are delivered at least at the door step of the house or building.
5 - PRODUCT CHARACTERISTICS AND AVAILABILITY
The offers presented on the site WHEEL-DESIGN are valid while stocks last. For products not stored in its warehouses, the offers presented on the site WHEEL-DESIGN are valid subject to availability at its suppliers. The majority of the products offered on the WHEEL-DESIGN website are in stock. For others, the average availability time is 5 to 15 days. In case of unavailability of the ordered product, the website WHEEL-DESIGN will inform the buyer at the earliest.
In accordance with the provisions of Article l121.20.3 of the French Consumer Code, the WHEEL-DESIGN site may in this case provide a product of equivalent quality and price.
In any case, the ordered products will be delivered within a maximum period of thirty days from the day following the day on which the buyer has registered his order, subject to the complete payment of the price.
If the site WHEEL-DESIGN does not make use of this faculty, the buyer will be refunded without delay and at the latest in the thirty days of the payment of the sums which he paid
In accordance with article l 111-1 of the Consumer Code, the buyer can, prior to his order, take note, on the site WHEEL-DESIGN, the essential characteristics of the products he wishes to order. The site WHEEL-DESIGN reserves the right to modify the product range according to the constraints related to its suppliers.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller
6 - PAYMENT
6.1 - General information
The full payment is due upon order
The payment is made either:
- by credit card bearing the following acronyms, online: MASTERCARD, EUROCARD, VISA CB and entering the 16 numbers of your card, its expiration date, and its cryptogram (last 3 digits on the back of the card).
- by check to the order
- Wire Transfer
Payment of the total amount corresponding to the product or service ordered, including delivery costs, will be due in full by card, bank transfer, check, money order when the order for a product is concluded, that is to say at moment of receipt of the confirmation of the order. For this purpose, during each order, the customer must provide the required information, as mentioned on the site. No order will be accepted or confirmed until the information required for payment has been communicated and validated.
Whatever the method of payment chosen, only the payment made will trigger the sending of the goods
6.2 - SSL secured bank card payment
At first, you can pay directly online by credit card, only people whose delivery address is in mainland France and for which the calculation of shipping costs is done online automatically.
Your information is encrypted and circulates safely thanks to the SSL protocol (SECURE SOCKETS LAYER). We do not keep credit card numbers. Your number is sent directly to the bank operator via our secure payment system (encryption using 128-bit SSL).
Only bank cards bearing the acronym CB, VISA, EUROCARD or MASTERCARD issued in France or within the framework of international networks approved by GIE credit cards, are accepted.
The order thus validated by the customer on the website will be effective only when the central bank card network has agreed.
In case of refusal of this one, the site WHEEL-DESIGN reserves the right to cancel the order and to stop the sending of the parcel.
The data relating to the bank card are known only to our bank and are kept only during the processing time of the order.
For other destinations, fares and modes of transport depending on many criteria (weight and volume of your order, air or sea fare, overseas package or parcel by value, economy or express rate etc.), it is asked to consult us to determine together the choice of the most appropriate mode of transport and to fix the method of payment (credit card, bank check, transfer etc.).
To do this, please give us your last name, first name, delivery address, telephone number, e-mail address and the products and quantities you are interested in at the following address: WHEEL-DESIGN
Within 48 hours, a WHEEL-DESIGN site advisor will contact you to suggest the mode of transport best suited to your situation and to set the method of payment together.
All you have to do is confirm your order by fax on 04 42 97 62 94 to WHEEL-DESIGN and also to make your payment by indicating us the encrypted elements registered on your bank card (on the e-mail). mail or fax) or by sending a check to the following address:
WHEEL-DESIGN - 8 Alley Claude Monet - 13880 VELAUX
The goods will be shipped upon receipt of your payment.
6-3. Payment by bank check
People who live in metropolitan France and who wish to make a payment by check can send us directly their order with payment by mail to the following address:
WHEEL-DESIGN - 8 Alley Claude Monet - 13880 VELAUX
You must attach to your payment:
2 pieces of identification
1 proof of address
The check must be made payable to WHEEL-DESIGN in euros.
6.4 - Payment by bank transfer
To pay by bank transfer, simply select "transfer" in our order form. Any order whose delivery address is outside Metropolitan France, must be paid exclusively by bank transfer.
You must then send us your transfer accompanied by our order number to enable us to identify it.
The order validated by the customer will be considered effective by WHEEL-DESIGN and reserved items only when the banking centers concerned have given their agreement to payment and when the checks or transfer have actually been cashed. In case of refusal of said banking or credit centers, or problems of cashing checks, the order will be automatically canceled and the customer notified by mail, phone or mail.
7 - TERMS OF RETURN
7.1 - The Retraction
In accordance with Articles l. 121-16 and following of the Consumer Code which confer a right of withdrawal to the customer, it has a period of 7 days from the day of delivery of the product purchased on the site to return the complete product in its original packaging at the site WHEEL-DESIGN unpacked for exchange or refund, without having to justify reasons or to pay penalties.
The period mentioned above runs from receipt for goods or acceptance of the offer for services. When the period of 7 days expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the first working day following the site. However, WHEEL-DESIGN will only accept the exchange and refund of products if all of the following conditions are met:
- (a) the return of the products must be made within the time limits prescribed in the first paragraph of this article, the date appearing on the delivery note being authentic,
- (b) the product must be returned in its original packaging intact,
- (c) and the product must not have been used,
- d) any return by post shall be made by registered mail with acknowledgment of receipt, failing which the taking into account of the loss of products during the return transport can not take place. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. WHEEL-DESIGN reserves the right to determine in good faith whether all of these conditions are met. Upon receipt of the product returned by the customer, WHEEL-DESIGN will send an e-mail confirmation of receipt of said product. The refund can be made by re-crediting the credit card that was initially used to pay the product by the customer, within a maximum of 30 days after sending the confirmation of receipt of the product to the customer.
This right of withdrawal is exercised without penalty. However, return postage costs are the responsibility of the customer; note that the risks relating to the return of a product are the sole responsibility of the customer.
One-way postage will be deducted from the customer.
7.2 - Error or nonconformity
In the case of an error or noncompliance in the delivery: the return is our responsibility.
All you need to do is contact the after-sales service of the WHEEL-DESIGN website. Attention, no return will be accepted without our prior authorization.
Unless otherwise indicated by the website WHEEL-DESIGN, the return of products must be done quickly with their original packaging, complete (accessories, instructions ...) in good condition to our after-sales service at the following address:
WHEEL-DESIGN - 8 Alley Claude Monet - 13880 VELAUX
8 - WARRANTY OF PRODUCTS
8.1 - The products sold benefit from a manufacturer's warranty of 12 months.
Any return of the product under the aforementioned guarantee must be the subject of a prior agreement of the site WHEEL-DESIGN. To this end, the buyer will contact the after-sales service of the site WHEEL-DESIGN. No returns will be accepted without prior authorization of the website WHEEL-DESIGN.
Unless otherwise indicated by the WHEEL-DESIGN website, the products must be returned to the following address:
WHEEL-DESIGN - 8 Alley Claude Monet - 13880 VELAUX
If the product is found to be defective, the after sales service will send the buyer a product return number. This return number, a decisive and indispensable condition, is valid for seven working days after the return number has been communicated by the WHEEL-DESIGN website to the buyer. After this period, the buyer will have to renew his request, according to the procedure described above.
The defective product must be returned in its original packaging, include the entire product and its accessories and be legibly accompanied with the product return number provided by the website WHEEL-DESIGN. Any product incomplete, damaged, damaged and / or whose original packaging has been damaged, will not be returned or exchanged under the warranty.
The website WHEEL-DESIGN will bear the cost of shipping related to the return of a device if it is recognized as defective within 7 days of receipt. Beyond this period, all costs and risks related to the return of the product are the responsibility of the buyer.
For any return of a product in working order, our intervention S.A.V. Will be charged 30 euros HT. In addition to shipping costs.
The product under warranty will, at the option of the manufacturer, be exchanged or repaired.
8.2 - Liability of the buyer.
The site WHEEL-DESIGN does not guarantee the purchaser, for hidden defects that may affect the delivered products, as part of a replacement of defective products, or parts rendering them unfit for their use, without being considered by the customer. buyer as responsible for the possible harmful consequences that these latent defects could have caused.
8.3 - In any case, the guarantees do not cover:
- the batteries are consumables not covered by the warranty, except failure to unpack, in this case you must inform your dealer at the latest within eight days, your batteries will then be replaced under warranty.
- the replacement of consumables.
- the abnormal and non-compliant use of the products.
- the damage mentioned in the article sheets.
- defects and their consequences due to the intervention of the purchaser or a repairer not approved by the site WHEEL-DESIGN.
- defects and their consequences related to the use not in conformity with the use for which the product is intended (professional, collective use ...)
At the end of the conventional warranty, no claim will be taken into account. The contractual warranty is waived in the event of normal wear and tear of the product or its parts or accessories, in case of degradation of the product due to lack of maintenance, mishandling or abnormal use or a fortuitous event or force majeure, in case of repair performed by a third party not authorized by our customer service.
9 - PHOTOGRAPHIC ILLUSTRATIONS
The photographs illustrating the products give an indicative representation of the products. However, in the case where errors have been introduced, under no circumstances will the responsibility of WHEEL-DESIGN be engaged. The use of illustrations on this site is strictly prohibited without prior agreement.
10 - CLIENT FILES
In order to meet your needs and provide a service remotely, we are required to record certain information about you, such as your name and surname, your address. This information is essential for the processing and delivery of your orders. The information collected is for internal use only and will not be disclosed to third parties.
Under the Data Protection Act of 06/01/1978, we guarantee you the right to access and modify this information
11 - RESERVATION OF PROPERTY
During the period from delivery to the transfer of ownership, the risk of loss, theft or destruction is the responsibility of the buyer.
Failure by the buyer of his payment obligations gives the seller the right to demand the immediate return of the goods delivered at the expense and risk of the buyer
12 - DISPUTES
In case of dispute, the parties will seek an amicable solution to any different arising from the execution of these general conditions of sale. In the absence of an amicable settlement, the dispute will be subject to French law and each party gives exclusive jurisdiction to the competent courts of the place of the registered office of the site WHEEL-DESIGN.